Shipping policy
Shipping Policy
All orders placed will ship out within 1-2 business days, 3-4 business days during holidays, unless otherwise noted. Orders are shipped Monday-Friday. Estimated shipment arrival times will be presented at check out. Please keep this in mind when selecting your shipping method, as refunds are not being issued for delays at this time. Days refers to business days and does not include Saturday, Sunday, and Holidays.
FREQUENTLY ASKED QUESTIONS
Community Experience Team Hours
Our community experience team is available Monday-Friday from 8:00 AM-5:00 PM EDT. Please email us at support@nakedandrich.com and allow us 3 business days to respond. We promise we will get back to you as soon as we can!
ORDERS
Can I change or cancel my order?
If you received an email saying that your order shipped, then we cannot cancel your order. It means it has already left our warehouse and it is in the good graces of the carriers. If it has not shipped, and you wish to change or cancel an order after you’ve submitted it, please email our Community Experience team immediately at support@nakedandrich.com but we cannot guarantee support can respond to your request prior to the order being shipped.
When will I receive my order?
Once your package has left our warehouse, your tracking information will be emailed to you. Make sure to check it daily. If you purchased internationally and your order status hasn’t changed in 30 days from the last tracking update we will consider the package lost. If you have further questions, or if you would like to cancel your order, please email support@nakedandrich.com. NAR is not responsible for carrier delays. We apologize for the inconvenience!
What is the status of my order?
All orders placed will ship out within 1-2 business days, 3-4 business days during holidays, unless otherwise noted. Our warehouse is closed on weekends and all USA bank holidays. Please reach out to us at support@nakedandrich.com
What is hold at local post?
Occasionally an international or domestic order will be held at your local post office. Reasons for the order being held can be a customs fee (international orders) or the package was not able to be delivered in your mailbox.
My tracking information says my package was delivered but I haven't received it. Now what?
Please reach out to support@nakedandrich.com, our team will guide you on next steps for the claim process. Occasionally an international or domestic order will be held at your local post office. Reasons for the order being held can be a customs fee (international orders) or the package was not able to be delivered in your mailbox.
My order was stolen! What do I do?
We’re so sorry this happened. Unfortunately, there isn’t much we can do on our end once the carrier delivers the box. We’d recommend taking a claim up with the delivery service to see if they will reimburse you.
I got the wrong order/my order is damaged! What now?
Let’s make it right! Please email us within three (3) days of the date your order is received at support@nakedandrich.com and provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received, and the shipping box. Thank you for being patient with us!
SHIPPING
Do I qualify for free shipping?
Naked & Rich offers free standard shipping with orders shipping to an address in the continental United States. Please note the below shipping timelines are estimates from the carrier are not guarantees. Expedited and Express shipping options are available for an additional fee.
What carrier will my order be shipped out if it qualifies for free shipping?
Your orders will go out standard domestic economy shipping. (5-12 business days)
What days do you ship?
We ship on business days, which are Monday-Friday. We do not ship on Saturdays, Sundays or Holidays.
Where are my items coming from?
Our fulfillment center is in Michigan.
What are your domestic expedited shipping options?
Expedited (4-7 business days)
Express (2-4 business days)
Business days do not include Saturdays, Sundays, and Holidays.
INTERNATIONAL SHIPPING
What are the shipping timelines for international orders?
International orders are going to take a little longer to get to you. All International Carriers may experience a general slowdown across the board regarding both shipping and tracking information, though the majority of packages are being delivered on schedule. Please allow 72 hours after fulfillment for tracking information for international packages to display properly. NAR is not responsible for carrier delays. We’re so sorry for the inconvenience.
International Express does not deliver to PO boxes.
Will I have to pay duties and taxes on my international order?
Yes, orders shipped internationally may be subject to duties, taxes, or other import fees. These charges are based on the destination country’s import policies and are calculated on the order’s declared value, including both the product cost and shipping fees. We understand that our international rates are high. We promise that we are working on improving this for you while making sure to provide you with the quality you deserve. We always want to ensure your order gets to your country safe and sound.
How are duties and taxes calculated?
Duties and taxes are determined by the destination country’s customs agency and are generally based on:
- The value of the items ordered
- The shipping fees
- The product type and its country of origin (where it was manufactured)
Each country has its own rules for calculating these fees. Check with your local customs office if you’d like more specific details.
When do I pay these fees?
Prepaid at Checkout: You’ll have the option to prepay duties and taxes at checkout, allowing you to know the total cost upfront and avoid additional charges upon delivery.